We have differ plans based on the client requirement. If the plans above dosen’t fit your requirement just keep a mail to helpdesk [at] salesquared.io for custom plans.
overview
What is a Sales CRM?
Sales CRM is an automated bot that answers your phone call, asks you the questions based on your enquires and you respond to it using your keypad (DTMF).
Handle a large number of calls by integrating your telephony with cloud IVR System. No need to purchase hardware i.e SIP Gateway, Server & Network Infrastructure and SIP connectivity.
Ex: Welcome to Salesquared. Press 1 for sales, press 2 for support.
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Our Sales CRM will help you to succeed. Just try our 7-day free trial. Let’s get started
FEATURES
Sales CRM Features
Call Announcement
Greet your callers with custom announcements which you want your callers to listen anywhere in the Call Flow.
Multi-level IVR
You can configure multiple departments and sub-departments to server your business needs.
Call Recording
Every call gets recorded and available for auditing & training. Listen & download anytime.
Working Hours
Routes call to agents phones or voicemail based on time preference.
Custom Hold Tune
Play a customized corporate jingle or a pre-recorded voice to your callers while you keep them on Hold.
Blacklisting
Block unwanted caller to prioritize important callers.
Call Forwarding
Make your customers talk to right Agent by forwarding calls to Mobile & Landline phones.
Auto Reply SMS
Send Auto reply SMS to the callers to automate the physical tasks. Ex. Contacts, Plans, Bill Details.
Call Flow
Design Call Flow yourself with just a few clicks and change it when ever you require.
Call Events & Alerts
Setup alerts on call events like Agent missing a call, wrong DTMF input, Etc,.
Call Log
Check the call log to see who called when for what. Access recorded voice and notes for every call.
Text to Speech
Use Text-to-Speech to give your Announcements more professional touch. T2S engine supports both English & Hindi.
Sticky Agent
Sticky Agent helps callers to reach the same Agent every time they ring the business phone.
Whitelisting
Enable only selected callers to reach you by using Whitelisting. Also, design a separate IVR menu for premium customers.
Integrations
Integrate with you favorite apps like Slack, Telegram, Google Hangouts, Zapier, Freshdesk and many more.
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Benefits
How enterprises make use of Sales CRM?
Process Automation
Book appointments, feedback, reviews, interviews using IVRS. Automate your business process.
To reach right Agents/ departments
Reach right agents & route calls to right departments using IVRS cutting time cost.
One Contact for Entire Business
Brand & promote your business with one contact number. Redirect the users based on geography, language, and departments.
API's & Webhooks
Integrate IVRS with custom applications using robust API’s
Salesquared is always accommodating our diverse communication needs and we feel like they are a part of our company rather than an external supplier. Their Sales CRM is top-notch.
Aneesh, Global Properties.
Why Salesquared??
Instant Setup
Activate Cloud IVRS Service account in just a few minutes. No need to purchase hardware & SIP/ PRI Conn.
Robust Platform
The cloud-based, robust & automated solution in a single affordable package.
Affordable Plans
Flexible pricing available that includes on-demand, monthly, and yearly pricing for your business.
Integrated Services
The platform offers the most advanced end-to-end solution for business needs.
Easy Customisation
Easy to Customise for all verticles of Industries and business needs.
Easy of Use
Deploy with just a few clicks to grow and manage your business.
Multiple Operators
Equipped with multiple Operators and gateway infrastructure.
Highly Scalable
Our interface allows creating instant IVRS workflows using the web-based platform.
99.99% Uptime
Salesquared guarantees 99.99% SLA-backed uptime.
Real-Time Reporting
Track your logs, reports, dashboards in both web & mobile apps in real-time.
Sales CRM APP SCREENSHOTS
Most User-Friendly Sales CRM App Interface Design
Pricing and Plans
7 days of free Sales CRM access. No costly surprises.
IVR Startup
Designed for startups with basic requirementsRs.1199 /month
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- Includes:
- -200 free mins
- -1 Concurrent Call
- -20 paisa / SMS
- -Rs. 1.25 / Call
- -2 users
- -2 departments
IVR Basic
A fully comprehensive plan for any business size or needs.Rs.1849 /month
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- Includes:
- -1000 free mins
- -4 Concurrent Calls
- -20 paisa / SMS
- -Rs. 1.00 / Call
- -70 users
- -20 departments
- -3000 webhooks
IVR Advanced
A fully comprehensive plan for any business size or needs.Rs.3499 /month
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- Includes:
- -3,600 free mins
- -20 Concurrent Calls
- -20 paisa / SMS
- -Rs. 0.80 / Call
- -80 users
- -25 departments
- -10,000 webhooks
IVR Enterprise
A fully comprehensive plan for any business size or needs.Rs.5999 /month
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- Includes:
- -6,600 free mins
- -20 Concurrent Calls
- -20 paisa / SMS
- -Rs. 0.76 / Call
- -70 users
- -20 departments
- -10,000 webhooks
Most Popular
IVR Basic
A fully comprehensive plan for any business size or needs.₹1499 /month
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- Includes:
- -1000 free mins
- -4 Concurrent Calls
- -22.5 paisa / SMS
- -Rs. 1.00 / Call
- -70 users
- -20 departments
IVR Advanced
A fully comprehensive plan for any business size or needs.₹2999 /month
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- Includes:
- -3,600 free mins
- -20 Concurrent Calls
- -22.5 paisa / SMS
- -Rs. 0.80 / Call
- -80 user S
- -25 departments
IVR Enterprise
A fully comprehensive plan for any business size or needs.₹4999 /month
-
- Includes:
- -6,600 free mins
- -20 Concurrent Calls
- -22.5 paisa / SMS
- -Rs. 0.76 / Call
- -70 users
- -20 department
FAQ
Frequently Asked Questions (FAQ's)
What is the Sales CRM?
Interactive voice response system (IVRS) is an automated bot that answers your phone call, asks you the questions based on your enquires and you respond to it using your keypad (DTMF).
What are the advantages of Sales CRM?
Advantages are many. Keep a mail to sales [at] salesquared.io for one-on-one session to understand and build a customed IVRS for your business.
How owns the data?
It should be you. You’ll have option to get entire data in different formats like csv, xls and text. After 6 months of your service termination we’ll delete your data from our servers.
What kind of response times can I expect?
As we are a startup, we strive to impress our customers. We are there in Intercom, a chat widget available on website, web application, and android & ios apps. We will answer and solve all your problems anytime.
How Long is a IVR Services Contract For?
How can I integrate IVR Services with my custom software application?
Yes. You can integrate IVRS using APIs. Keep a mail to helpdesk [at] salesquared.io to get the manual & kit.
How many types of IVR are there?
IVRS is of two types. First, Single Level IVR, it directly connects to an agent or calls an API on a DTMF input. Second, Multi-Level IVR redirects the caller based on language, then branch, then department.
What does having IVR Services cost?
IVR Service plans starts from Rs.699/-. Based on the the features and functionality and quantity of the calls, the plans differ. Check the above plans table.
What if we already have an IVR Service with another Vendor?
No problem! First, redirect your landing number to the IVRS number we will share. Then, iour support engineers will migrate your legacy data from the old vendor to your Salesquared account. Done!
How does a yearly rate billing save me money?
Yearly plans are upto 40% cheaper than the monthly plans. We believe in long term commitments.
What types of IVRS features do you offer?
We have a bundle of features which you will benefit in your day to day business operations. All the features are listed above. Also, check out our Case Studies page on how Organizations have got benefited from Salesquared’s IVR Service.
Do you have Android & iOS App?
Yes. We have Android & iOS Apps availabe in both Playstore & App Store.