No, our IVR flow is completely customizable as per the customer’s requirement
overview
What is an IVR Service?
An interactive voice response system (IVRS) is an automated voice bot that greets the callers and routes the calls based on the callers DTMF choice.
Handle a large number of calls by integrating your telephony with a cloud IVR System. Avoid CAPEX on Gateway, Server, and Network Infrastructure.
Buy or cancel any time * 5-minute setup * Plans from just ₹899/month
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Our Hosted IVRS will help you to succeed. According to most of the cloud telephony users in India, IVRS convert more leads and provide exceptional customer assistance. Try India’s Best Hosted IVR Service provider for a 7-day free trial. Let’s get started
How does Hosted IVRS work?
SaleSquared IVRS allows organizations to divert calls to the right department to increase productivity and eliminate time loss in delivering help.
You will have a set of 23 apps that helps you to automate call-flow according to your requirements.
You can design your own call flow with apps like SMS, Email, Zapier and many more.
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Transform your business communication with India's best Hosted IVR Service provider
FEATURES
Cloud Telephony Features
Call Announcement
Greet your callers with custom announcements which you want your callers to listen anywhere in the Call Flow.
Multi-level IVR
You can configure multiple departments and sub-departments to server your business needs.
Call Recording
Every call gets recorded and available for auditing & training. Listen & download anytime.
Working Hours
Routes call to agents phones or voicemail based on time preference.
Custom Hold Tune
Play a customized corporate jingle or a pre-recorded voice to your callers while you keep them on Hold.
Blacklisting
Block unwanted caller to prioritize important callers.
Call Forwarding
Make your customers talk to right Agent by forwarding calls to Mobile & Landline phones.
Auto Reply SMS
Send Auto reply SMS to the callers to automate the physical tasks. Ex. Contacts, Plans, Bill Details.
Call Flow
Design Call Flow yourself with just a few clicks and change it when ever you require.
Call Events & Alerts
Setup alerts on call events like Agent missing a call, wrong DTMF input, Etc,.
Call Log
Check the call log to see who called when for what. Access recorded voice and notes for every call.
Text to Speech
Use Text-to-Speech to give your Announcements more professional touch. T2S engine supports both English & Hindi.
Sticky Agent
Sticky Agent helps callers to reach the same Agent every time they ring the business phone.
Whitelisting
Enable only selected callers to reach you by using Whitelisting. Also, design a separate IVR menu for premium customers.
Integrations
Integrate with you favorite apps like Slack, Telegram, Google Hangouts, Zapier, Freshdesk and many more.
Try Salesquared's Hosted IVRS Free for 7 Days!
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Benefits
How enterprises make use of IVRS?
Process Automation
Book appointments, feedback, reviews, interviews using IVRS. Automate your business process.
To reach right Agents/ departments
Reach right agents & route calls to right departments using IVRS cutting time cost.
One Contact for Entire Business
Brand & promote your business with one contact number. Redirect the users based on geography, language, and departments.
API's & Webhooks
Integrate IVRS with custom applications using robust API’s
Salesquared is always accommodating our diverse communication needs and we feel like they are a part of our company rather than an external supplier. They are the best IVR Service providers in India.
Aneesh, Global Properties.
Why Salesquared??
Instant Setup
Activate the Cloud IVRS account in just a few minutes. No need to purchase hardware & SIP/ PRI Conn.
Robust Platform
The cloud-based, robust & automated solution in a single affordable package.
Affordable Plans
Flexible pricing available that includes on-demand, monthly, and yearly pricing for your business.
Integrated Solutions
Integrate IVRS with our other communication services like SMS, Missed Call & Call API’s
Easy Customisation
Easy to Customise for all verticles of Industries and business needs.
Easy of Use
Deploy with just a few clicks to grow and manage your business.
Multiple Operators
Equipped with multiple Operators and gateway infrastructure.
Highly Scalable
Our interface allows creating instant IVRS workflows using the web-based platform.
99.99% Uptime
Salesquared guarantees 99.99% SLA-backed uptime.
Real-Time Reporting
Track your logs, reports, dashboards in both web & mobile apps in real-time.
Hosted IVRS APP Screenshots
Most User-Friendly IVRS App Interface Design
Pricing and Plans
7 days free for all Cloud Telephony Services. No costly surprises.
Most Popular
IVR 2CH - UL
Designed for startups with basic requirements₹2,499 /month
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- Includes:
- -Unlimited incoming minutes*
- -2 Concurrent Call
- -20 paisa/SMS
- -Outbound Call access
- -10 Users
- -6 Departments
IVR 3CH - UL
A fully comprehensive plan for any business size or needs.₹3,749 /month
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- Includes:
- -Unlimited incoming minutes*
- -3 Concurrent Call
- -20 paisa/SMS
- -Outbound Call access
- -20 Users
- -10 Departments
IVR 4CH - UL
A fully comprehensive plan for any business size or needs.₹4,999 /month
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- Includes:
- -Unlimited incoming minutes*
- -4 Concurrent Call
- -20 paisa/SMS
- -Outbound Call access
- -25 Users
- -10 Departments
IVR 5CH - UL
A fully comprehensive plan for any business size or needs.₹5999 /month
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- Includes:
- -Unlimited incoming minutes*
- -5 Concurrent Call
- -20 paisa/SMS
- -Outbound Call access
- -25 Users
- -10 Departments
IVR API Nano
Designed for startups with basic requirements₹5,555 /3 months
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- Includes:
- -3 Months Validity
- -Rs.2,550 Credits
- -Unlimited Channels
- -60 Seconds Pulse
- -2 Users
- -1 Virtual Number
- -Call API Access
IVR API Startup
Designed for startups with basic requirements₹9,999 /6 months
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- Includes:
- -6 Months Validity
- -Rs.5,000 Credits
- -Unlimited Channels
- -60 Seconds Pulse
- -3 Users
- -1 Virtual Number
- -Call API Access
Most Popular
IVR API Basic
A fully comprehensive plan for any business size or needs.₹19,999 /1 Year
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- Includes:
- -1 Year Validity
- -Rs.10,500 Credits
- -Unlimited Channels
- -60 Seconds Pulse
- -6 Users
- -2 Virtual Numbers
- -Call API Access
IVR API Advanced
A fully comprehensive plan for any business size or needs.₹49,999 / 1 Year
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- Includes:
- -1 Year Validity
- -Rs.39,000 Credits
- -Unlimited Channels
- -60 Seconds Pulse
- -Unlimited Users
- -10 Virtual Numbers
- -Call API Access
Custom Solution
A fully comprehensive plan for any business size or needs.Contact Us
- Get in touch with our Sales Team for custom requirements.
Most Popular
IVR Basic
A fully comprehensive plan for any business size or needs.₹1399 /month
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- Includes:
- -1000 free mins
- -4 Concurrent Calls
- -20 paisa / SMS
- -Rs. 1.00 / Call
- -70 users
- -20 departments
- -3000 webhooks
IVR Advanced
A fully comprehensive plan for any business size or needs.₹2699 /month
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- Includes:
- -3,600 free mins
- -20 Concurrent Calls
- -20 paisa / SMS
- -Rs. 0.80 / Call
- -80 user s
- -25 departments
- -10,000 webhooks
IVR Enterprise
A fully comprehensive plan for any business size or needs.₹4599 /month
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- Includes:
- -6,600 free mins
- -20 Concurrent Calls
- -20 paisa / SMS
- -Rs. 0.76 / Call
- -70 users
- -20 department
- -10,000 webhooks
E-book: A buyer's guide to choosing the right Cloud Telephony
This buyer’s guide is for anyone who uses or is in need of a cloud telephony/Cloud PBX/IVR System going forward. Maybe you’re using a physical PBX or you want to migrate to a cloud-based phone solution.
FAQ
Frequently asked questions about prices
What is IVRS?
Interactive voice response system (IVRS) is an automated bot that answers your phone call, asks you the questions based on your enquires and you respond to it using your keypad (DTMF).
How many types of IVR's are there?
IVRS is of two types. First, Single Level IVR, it directly connects to an agent or calls an API on a DTMF input. Second, Multi-Level IVR redirects the caller based on language, then branch, then department.
What does having Hosted IVRS cost?
IVR Service plans start from Rs.899/-. Based on the features and functionality and quantity of the calls, the plans differ. Check the above plans table.
What are the advantages of Hosted IVR Service?
The advantages are many. Keep a mail to sales [at] salesquared.io for one-on-one sessions to understand and build a customed IVRS for your business.
Can I have inbound and outbound on the same DID/ Virtual number?
Yes, the platform enables incoming and outgoing calls to be enabled on the same DID/ Virtual number allotted to you.
What types of IVR features do you offer?
We have a bundle of features that you will benefit from in your day to day business operations. All the features are listed above. Also, check out our Case Studies page on how Organizations have got benefited from Salesquared’s IVR Service.
How can I integrate IVRS using an API with my custom software application?
Yes. You can integrate IVRS with your custom-built application using Call API’s.
Is there only a set IVR flow that can be used?
How many channels would I need for the configuration?
An active channel is a live phone call either an incoming call to an agent or an outbound call from an agent to a lead. SaleSquared offers a minimum of 4 channels, it can be increased up to 1000 channels.
What kind of incoming call distribution mechanisms can be setup on the portal?
There are multiple call distribution mechanisms available in the portal.
Linear – Calls get distributed in an assigned order
Random – Calls get distributed in an unorganized way
Sticky Agent – Calls get distributed to the already spoken agent
Least Calls – Calls get distributed to the least call answered the agent
Free Agent – Calls get distributed to the longest free agent
How can the call recordings be accessed?
Call recordings are available for download, you can also listen to them live on the web portal, ios and android apps as well.
Can I monitor my agent performance?
Yes, detailed agent monitoring dashboards are available, and they can be customised as well.
Are you the best Hosted IVR Service provider in India?
Yes. We are one of the companies that have been providing excellent service. You can check out the feedback on our company at Trustpilot.
What if we already have an IVRS with another Vendor?
No problem! First, redirect your landing number to the IVRS number we will share. Then, our support engineers will migrate your legacy data from the old vendor to your Salesquared account. Done!
How does a yearly rate billing save me money?
Yearly plans are upto 40% cheaper than the monthly plans. We believe in long term commitments.
How Long is Cloud Telephony Services Contract For?
We have different plans based on the client requirement. If the plans above don’t fit your requirement just keep a mail to helpdesk [at] salesquared.io for custom plans.
What kind of response times can I expect?
As we are a startup, we strive to impress our customers. We are there in Intercom, a chat widget available on website, web application, and android & ios apps. We will answer and solve all your problems anytime.
How owns the data?
It should be you. You’ll have the option to get the entire data in different formats like CSV, XLS and text. After 6 months of your service termination, we’ll delete your data from our servers.
How will my data be secured?
The admin and agent access credentials are password protected and SSL encrypted.
Do you have an Android & iOS App?
Yes. We have Android & iOS Apps available in both Playstore & App Store.
What are the ways that my agents can use this service?
There will be multiple types of access modes like browser extensions, android app, iOS app, or web login.
Is API integration with customer’s CRM possible?
Yes, all existing CRMs can be integrated with no additional customisation charges.
Is there any additional charge for agent licenses?
You will get specific agent licenses free along with the plan. However, if you want additional licences, there will be additional costs. Reach out to the Sales Team for customized pricing.
Will the calls be scrubbed for DND?
Yes, the DND scrubbing facility is available in the portal.
Can I terminate the service when I want and get a refund?
No. The refund is available only if you cancel the subscription in the first 7 days.
What is the uptime for SaleSquared services?
SLA offered is a Service Availability of 99%.