Communication Platform

IVR Service

overview

What is an IVR Service?

An interactive voice response system (IVRS) is an automated voice bot that greets the callers and routes the calls based on the callers DTMF choice.

Handle a large number of calls by integrating your telephony with a cloud IVR System. Avoid CAPEX on Gateway, Server, and Network Infrastructure.

Buy or cancel any time   *   5-minute setup   *   Plans from just ₹899/month

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Our Hosted IVRS will help you to succeed. According to most of the cloud telephony users in India, IVRS convert more leads and provide exceptional customer assistance.  Try India’s Best Hosted IVR Service provider for a 7-day free trial.  Let’s get started

How does Hosted IVRS work?

SaleSquared IVRS allows organizations to divert calls to the right department to increase productivity and eliminate time loss in delivering help.

You will have a set of 23 apps that helps you to automate call-flow according to your requirements.

You can design your own call flow with apps like SMS, Email, Zapier and many more.

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Integrations to different apps

Transform your business communication with India's best Hosted IVR Service provider

IVR Service

FEATURES

Cloud Telephony Features

Call Announcement

Greet your callers with custom announcements which you want your callers to listen anywhere in the Call Flow.

Multi-level IVR

You can configure multiple departments and sub-departments to server your business needs.

Call Recording

Every call gets recorded and available for auditing & training. Listen & download anytime.

Working Hours

Routes call to agents phones or voicemail based on time preference.

Custom Hold Tune

Play a customized corporate jingle or a pre-recorded voice to your callers while you keep them on Hold.

Blacklisting

Block unwanted caller to prioritize important callers.

Call Forwarding

Make your customers talk to right Agent by forwarding calls to Mobile & Landline phones.

Auto Reply SMS

Send Auto reply SMS to the callers to automate the physical tasks. Ex. Contacts, Plans, Bill Details.

Call Flow

Design Call Flow yourself with just a few clicks and change it when ever you require.

Call Events & Alerts

Setup alerts on call events like Agent missing a call, wrong DTMF input, Etc,.

Call Log

Check the call log to see who called when for what. Access recorded voice and notes for every call.

Text to Speech

Use Text-to-Speech to give your Announcements more professional touch. T2S engine supports both English & Hindi.

Sticky Agent

Sticky Agent helps callers to reach the same Agent every time they ring the business phone.

Whitelisting

Enable only selected callers to reach you by using Whitelisting. Also, design a separate IVR menu for premium customers.

Integrations

Integrate with you favorite apps like Slack, Telegram, Google Hangouts, Zapier, Freshdesk and many more.

Try Salesquared's Hosted IVRS Free for 7 Days!

Sign up to get free 7 days Free Trial from India’s best IVR Service provider.

Benefits

How enterprises make use of IVRS?

Process Automation

Book appointments, feedback, reviews, interviews using IVRS. Automate your business process.

To reach right Agents/ departments

One Contact for Entire Business

Brand & promote your business with one contact number. Redirect the users based on geography, language, and departments.

API's & Webhooks

Integrate IVRS with custom applications using robust API’s

Salesquared is always accommodating our diverse communication needs and we feel like they are a part of our company rather than an external supplier. They are the best IVR Service providers in India.
Aneesh, Global Properties.

Why Salesquared??

Instant Setup

Activate the Cloud IVRS account in just a few minutes. No need to purchase hardware & SIP/ PRI Conn.

Robust Platform

The cloud-based, robust & automated solution in a single affordable package.

Affordable Plans

Flexible pricing available that includes on-demand, monthly, and yearly pricing for your business.

Integrated Solutions

Integrate IVRS with our other communication services like SMS, Missed Call & Call API’s

Easy Customisation

Easy to Customise for all verticles of Industries and business needs.

Easy of Use

Deploy with just a few clicks to grow and manage your business.

Multiple Operators

Equipped with multiple Operators and gateway infrastructure.

Highly Scalable

Our interface allows creating instant IVRS workflows using the web-based platform.

99.99% Uptime

Salesquared guarantees 99.99% SLA-backed uptime.

Real-Time Reporting

Track your logs, reports, dashboards in both web & mobile apps in real-time.

Hosted IVRS APP Screenshots

Most User-Friendly IVRS App Interface Design

Android Telecalling App- Salesquared App Login Screen
Android Telecalling App- Salesquared App Login Screen
IVR Service - Salesquared App Splash Screen
Salesquared App Splash Screen
IVR Service - Salesquared App Dashboard
Salesquared App Dashboard
Android Telecalling App - Call Log - Salesquared App Call Log
Android Telecalling App - Call Log - Salesquared App Call Log

Salesquared Android App

Salesquared iOS App

Integrations

Powerful integrations help you to automate export and sync your calls to your CRM.

Pricing and Plans

7 days free for all Cloud Telephony Services. No costly surprises.

IVR STARTUP

Designed for startups with basic requirements
Rs.1199 /month
-
  • Includes:
  • -250 free incoming calls
  • -1 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.25 / Call
  • -2 user
  • -2 department

IVR Advanced

A fully comprehensive plan for any business size or needs.
Rs.1899 /month
-
  • Includes:
  • -600 free incoming calls
  • -4 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.00 / Call
  • -6 user
  • -4 department

IVR Enterprise

A fully comprehensive plan for any business size or needs.
Rs.3399 /month
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  • Includes:
  • -3,500 free incoming calls
  • -6 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.00 / Call
  • -10 user
  • -6 department

IVR Enterprise Plus

A fully comprehensive plan for any business size or needs.
Rs.5999 /month
-
  • Includes:
  • -6,000 free incoming calls
  • -10 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.00 / Call
  • -20 user
  • -10 department

IVR STARTUP

Designed for startups with basic requirements
₹899 /month
-
  • Includes:
  • -250 free incoming calls
  • -1 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.25 / Call
  • -2 user

  • -2 department

IVR Basic

A fully comprehensive plan for any business size or needs.
₹1499 /month
-
  • Includes:
  • -600 free incoming calls
  • -4 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.00 / Call
  • -6 user

  • -4 department

IVR Advanced

A fully comprehensive plan for any business size or needs.
₹2999 /month
-
  • Includes:
  • -3,500 free incoming calls
  • -6 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.00 / Call
  • -10 user

  • -6 department

IVR Enterprise Plus

A fully comprehensive plan for any business size or needs.
₹4999 /month
-
  • Includes:
  • -6,000 free incoming calls
  • -10 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.00 / Call
  • -20 user

  • -10 department
FAQ

Frequently asked questions about prices

What is IVRS?

Interactive voice response system (IVRS) is an automated bot that answers your phone call, asks you the questions based on your enquires and you respond to it using your keypad (DTMF).

What are the advantages of Hosted IVR Service?

The advantages are many. Keep a mail to sales [at] salesquared.io for one-on-one sessions to understand and build a customed IVRS for your business.

How owns the data?

It should be you. You’ll have option to get entire data in different formats like csv, xls and text. After 6 months of your service termination we’ll delete your data from our servers.

What kind of response times can I expect?

As we are a startup, we strive to impress our customers. We are there in Intercom, a chat widget available on website, web application, and android & ios apps. We will answer and solve all your problems anytime.

How Long is Cloud Telephony Services Contract For?

We have different plans based on the client requirement. If the plans above don’t fit your requirement just keep a mail to helpdesk [at] salesquared.io for custom plans.

How can I integrate IVRS with my custom software application?

Yes. You can integrate IVRS using APIs. Keep a mail to helpdesk [at] salesquared.io to get the manual & kit.

Are you the best Hosted IVR Service provider in India?

Yes. We are one of the companies that have been providing excellent service. You can check out the feedback on our company at Trustpilot.

How many types of IVR's are there?

IVRS is of two types. First, Single Level IVR, it directly connects to an agent or calls an API on a DTMF input. Second, Multi-Level IVR redirects the caller based on language, then branch, then department.

What does having Hosted IVRS cost?

IVR Service plans start from Rs.699/-. Based on the features and functionality and quantity of the calls, the plans differ. Check the above plans table.

What if we already have an IVRS with another Vendor?

No problem! First, redirect your landing number to the IVRS number we will share. Then, our support engineers will migrate your legacy data from the old vendor to your Salesquared account. Done!

How does a yearly rate billing save me money?

Yearly plans are upto 40% cheaper than the monthly plans. We believe in long term commitments.

What types of IVRS features do you offer?

We have a bundle of features which you will benefit in your day to day business operations. All the features are listed above. Also, check out our Case Studies page on how Organizations have got benefited from Salesquared’s IVR Service.

Do you have Android & iOS App?

Yes. We have Android & iOS Apps availabe in both Playstore & App Store.

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