Communication Platform

IVR Service

overview

What is an IVR System?

Interactive voice response system (IVRS) is an automated bot that answers your phone call, asks you the questions based on your enquires and you respond to it using your keypad (DTMF).

Handle a large number of calls by integrating your telephony with cloud IVR System. No need to purchase hardware i.e SIP Gateway, Server & Network Infrastructure and SIP connectivity.

Ex: Welcome to Salesquared. Press 1 for sales, press 2 for support.

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Service desk

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Service desk

Our IVR Service will help you to succeed. Just try our 7-day free trial.  Let’s get started

Transform your business communication with the IVR System

IVR Service Work Flow

IVRS Cloud Telephony Workflow Salesquared
FEATURES

IVR Features

Call Announcement

Greet your callers with custom announcements which you want your callers to listen anywhere in the Call Flow.

Multi-level IVR

You can configure multiple departments and sub-departments to server your business needs.

Call Recording

Every call gets recorded and available for auditing & training. Listen & download anytime.

Working Hours

Routes call to agents phones or voicemail based on time preference.

Custom Hold Tune

Play a customized corporate jingle or a pre-recorded voice to your callers while you keep them on Hold.

Blacklisting

Block unwanted caller to prioritize important callers.

Call Forwarding

Make your customers talk to right Agent by forwarding calls to Mobile & Landline phones.

Auto Reply SMS

Send Auto reply SMS to the callers to automate the physical tasks. Ex. Contacts, Plans, Bill Details.

Call Flow

Design Call Flow yourself with just a few clicks and change it when ever you require.

Call Events & Alerts

Setup alerts on call events like Agent missing a call, wrong DTMF input, Etc,.

Call Log

Check the call log to see who called when for what. Access recorded voice and notes for every call.

Text to Speech

Use Text-to-Speech to give your Announcements more professional touch. T2S engine supports both English & Hindi.

Sticky Agent

Sticky Agent helps callers to reach the same Agent every time they ring the business phone.

Whitelisting

Enable only selected callers to reach you by using Whitelisting. Also, design a separate IVR menu for premium customers.

Integrations

Integrate with you favorite apps like Slack, Telegram, Google Hangouts, Zapier, Freshdesk and many more.

Try Salesquared's IVR System Free for 7 Days!

Sign up to get free 7 days Free Trail.

Benefits

How enterprises make use of IVRS?

Process Automation

Book appointments, feedback, reviews, interviews using IVRS. Automate your business process.

To reach right Agents/ departments

Reach right agents & route calls to right departments using IVRS cutting time cost.

One Contact for Entire Business

Brand & promote your business with one contact number. Redirect the users based on geography, language, and departments.

API's & Webhooks

Integrate IVRS with custom applications using robust API’s

Salesquared is always accommodating our diverse communication needs and we feel like they are a part of our company rather than an external supplier. Their IVR Service is top-notch.
Aneesh, Global Properties.

Why Salesquared??

Instant Setup

Activate Cloud IVRS Service account in just a few minutes. No need to purchase hardware & SIP/ PRI Conn.

Robust Platform

The cloud-based, robust & automated solution in a single affordable package.

Affordable Plans

Flexible pricing available that includes on-demand, monthly, and yearly pricing for your business.

Integrated Services

The platform offers the most advanced end-to-end solution for business needs.

Easy Customisation

Easy to Customise for all verticles of Industries and business needs.

Easy of Use

Deploy with just a few clicks to grow and manage your business.

Multiple Operators

Equipped with multiple Operators and gateway infrastructure.

Highly Scalable

Our interface allows creating instant IVRS workflows using the web-based platform.

99.99% Uptime

Salesquared guarantees 99.99% SLA-backed uptime.

Real-Time Reporting

Track your logs, reports, dashboards in both web & mobile apps in real-time.

IVRS APP SCREENSHOTS

Most User-Friendly IVR App Interface Design

Android Telecalling App- Salesquared App Login Screen
Android Telecalling App- Salesquared App Login Screen
IVR Service - Salesquared App Splash Screen
IVR Service - Salesquared App Splash Screen
IVR Service - Salesquared App Dashboard
IVR Service - Salesquared App Dashboard
Android Telecalling App - Call Log - Salesquared App Call Log
Android Telecalling App - Call Log - Salesquared App Call Log
Salesquared Android App
Salesquared iOS App
Pricing and Plans

7 days free for all IVR Service No costly surprises.

IVR STARTUP

Designed for startups with basic requirements
Rs.899 /month
-
  • Service include:
  • -250 free incoming calls
  • -1 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.25 / Call
  • -2 user
  • -1 department

IVR BASIC

Designed for businesses looking to eliminate costly IVRS services
Rs.1399 /month
-
  • Service include:
  • -600 free incoming calls
  • -2 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.25 / Call
  • -4 user
  • -2 department

IVR Advanced

A fully comprehensive plan for any business size or needs.
Rs.1799 /month
-
  • Service include:
  • -1,000 free incoming calls
  • -4 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.00 / Call
  • -8 user
  • -4 department

IVR Enterprise

A fully comprehensive plan for any business size or needs.
Rs.3399 /month
-
  • service include:
  • -3,500 free incoming calls
  • -6 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.00 / Call
  • -10 user
  • -6 department

IVR Enterprise Plus

A fully comprehensive plan for any business size or needs.
Rs.5999 /month
-
  • Service include:
  • -6,000 free incoming calls
  • -10 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.00 / Call
  • -20 user
  • -10 department

IVR STARTUP

Designed for startups with basic requirements
₹699 /month
-
  • Service include:
  • -250 free incoming calls
  • -1 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.25 / Call
  • -2 user

  • -1 department

IVR BASIC

Designed for businesses looking to eliminate costly IVRS services
₹1199 /month
-
  • Service include:
  • -600 free incoming calls
  • -2 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.25 / Call
  • -4 user

  • -2 department

IVR Advanced

A fully comprehensive plan for any business size or needs.
₹1499 /month
-
  • Service include:
  • -1,000 free incoming calls
  • -4 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.00 / Call
  • -8 user

  • -4 department

IVR Enterprise

A fully comprehensive plan for any business size or needs.
₹2999 /month
-
  • service include:
  • -3,500 free incoming calls
  • -6 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.00 / Call
  • -10 user

  • -6 department

IVR Enterprise Plus

A fully comprehensive plan for any business size or needs.
₹4999 /month
-
  • Service include:
  • -6,000 free incoming calls
  • -10 Concurrent Call
  • -20 paisa / SMS
  • -Rs. 1.00 / Call
  • -20 user

  • -10 department

 

FAQ

Frequently asked questions about prices

What is IVRS?

Interactive voice response system (IVRS) is an automated bot that answers your phone call, asks you the questions based on your enquires and you respond to it using your keypad (DTMF).

What are the advantages of IVRS?

Advantages are many. Keep a mail to sales [at] salesquared.io for one-on-one session to understand and build a customed IVRS for your business.

How owns the data?

It should be you. You’ll have option to get entire data in different formats like csv, xls and text. After 6 months of your service termination we’ll delete your data from our servers.

What kind of response times can I expect?

As we are a startup, we strive to impress our customers. We are there in Intercom, a chat widget available on website, web application, and android & ios apps. We will answer and solve all your problems anytime.

How Long is a IVR Services Contract For?

We have differ plans based on the client requirement. If the plans above dosen’t fit your requirement just keep a mail to helpdesk [at] salesquared.io for custom plans.

How can I integrate IVR Services with my custom software application?

Yes. You can integrate IVRS using APIs. Keep a mail to helpdesk [at] salesquared.io to get the manual & kit.

How many types of IVR are there?

IVRS is of two types. First, Single Level IVR, it directly connects to an agent or calls an API on a DTMF input. Second, Multi-Level IVR redirects the caller based on language, then branch, then department.

What does having IVR Services cost?

IVR Service plans starts from Rs.699/-. Based on the the features and functionality and quantity of the calls, the plans differ. Check the above plans table.

What if we already have an IVR Service with another Vendor?

No problem! First, redirect your landing number to the IVRS number we will share. Then, iour support engineers will migrate your legacy data from the old vendor to your Salesquared account. Done!

How does a yearly rate billing save me money?

Yearly plans are upto 40% cheaper than the monthly plans. We believe in long term commitments.

What types of IVRS features do you offer?

We have a bundle of features which you will benefit in your day to day business operations. All the features are listed above. Also, check out our Case Studies page on how Organizations have got benefited from Salesquared’s IVR Service.

Do you have Android & iOS App?

Yes. We have Android & iOS Apps availabe in both Playstore & App Store.