An interactive voice response system (IVRS) is an automated voice bot that greets the callers and routes the calls based on the caller’s DTMF choice.
Handle a large number of calls by integrating your telephony with a cloud IVR System. Avoid setup costs of Gateways, Servers, and Network Infrastructure.
Buy or cancel any time * 5-minute setup * Plans from just ₹833/month
SaleSquared IVRS allows organizations to divert calls to the right department to increase productivity and eliminate time loss in delivering help.
You will have a set of 23 apps that helps you to automate call-flow according to your requirements.
You can design your own call flow with apps like SMS, Email, Zapier and many more.
Greet your callers with custom announcements which you want your callers to listen anywhere in the Call Flow.
You can configure multiple departments and sub-departments to server your business needs.
Every call gets recorded and available for auditing & training. Listen & download anytime.
Routes call to agents phones or voicemail based on time preference.
Play a customized corporate jingle or a pre-recorded voice to your callers while you keep them on Hold.
Block unwanted caller to prioritize important callers.
Make your customers talk to right Agent by forwarding calls to Mobile & Landline phones.
Send Auto reply SMS to the callers to automate the physical tasks. Ex. Contacts, Plans, Bill Details.
Design Call Flow yourself with just a few clicks and change it when ever you require.
Setup alerts on call events like Agent missing a call, wrong DTMF input, Etc,.
Check the call log to see who called when for what. Access recorded voice and notes for every call.
Use Text-to-Speech to give your Announcements more professional touch. T2S engine supports both English & Hindi.
Sticky Agent helps callers to reach the same Agent every time they ring the business phone.
Enable only selected callers to reach you by using Whitelisting. Also, design a separate IVR menu for premium customers.
Integrate with you favorite apps like Slack, Telegram, Google Hangouts, Zapier, Freshdesk and many more.
Sign up to get free 7 days Free Trial from India’s best IVR Service provider.
Book appointments, feedback, reviews, interviews using IVRS. Automate your business process.
Reach right agents & route calls to right departments using IVRS cutting time cost.
Brand & promote your business with one contact number. Redirect the users based on geography, language, and departments.
Integrate IVRS with custom applications using robust API’s
Activate the Cloud IVRS account in just a few minutes. No need to purchase hardware & SIP/ PRI Conn.
The cloud-based, robust & automated solution in a single affordable package.
Flexible pricing available that includes on-demand, monthly, and yearly pricing for your business.
Integrate IVRS with our other communication services like SMS, Missed Call & Call API’s
Easy to Customise for all verticles of Industries and business needs.
Deploy with just a few clicks to grow and manage your business.
Equipped with multiple Operators and gateway infrastructure.
Our interface allows creating instant IVRS workflows using the web-based platform.
Salesquared guarantees 99.99% SLA-backed uptime.
Track your logs, reports, dashboards in both web & mobile apps in real-time.
This buyer’s guide is for anyone who uses or is in need of a cloud telephony/Cloud PBX/IVR System going forward. Maybe you’re using a physical PBX or you want to migrate to a cloud-based phone solution.
Interactive voice response system (IVRS) is an automated bot that answers your phone call, asks you the questions based on your enquires and you respond to it using your keypad (DTMF).
IVRS is of two types. First, Single Level IVR, it directly connects to an agent or calls an API on a DTMF input. Second, Multi-Level IVR redirects the caller based on language, then branch, then department.
IVR Service plans start from Rs.899/-. Based on the features and functionality and quantity of the calls, the plans differ. Check the above plans table.
The advantages are many. Keep a mail to sales [at] salesquared.io for one-on-one sessions to understand and build a customed IVRS for your business.
Yes, the platform enables incoming and outgoing calls to be enabled on the same DID/ Virtual number allotted to you.
We have a bundle of features that you will benefit from in your day to day business operations. All the features are listed above. Also, check out our Case Studies page on how Organizations have got benefited from Salesquared’s IVR Service.
Yes. You can integrate IVRS with your custom-built application using Call API’s.
No, our IVR flow is completely customizable as per the customer’s requirement
An active channel is a live phone call either an incoming call to an agent or an outbound call from an agent to a lead. SaleSquared offers a minimum of 4 channels, it can be increased up to 1000 channels.
There are multiple call distribution mechanisms available in the portal.
Linear – Calls get distributed in an assigned order
Random – Calls get distributed in an unorganized way
Sticky Agent – Calls get distributed to the already spoken agent
Least Calls – Calls get distributed to the least call answered the agent
Free Agent – Calls get distributed to the longest free agent
Call recordings are available for download, you can also listen to them live on the web portal, ios and android apps as well.
Yes, detailed agent monitoring dashboards are available, and they can be customised as well.
Yes. We are one of the companies that have been providing excellent service. You can check out the feedback on our company at Trustpilot.
No problem! First, redirect your landing number to the IVRS number we will share. Then, our support engineers will migrate your legacy data from the old vendor to your Salesquared account. Done!
Yearly plans are upto 40% cheaper than the monthly plans. We believe in long term commitments.
We have different plans based on the client requirement. If the plans above don’t fit your requirement just keep a mail to helpdesk [at] salesquared.io for custom plans.
As we are a startup, we strive to impress our customers. We are there in Intercom, a chat widget available on website, web application, and android & ios apps. We will answer and solve all your problems anytime.
It should be you. You’ll have the option to get the entire data in different formats like CSV, XLS and text. After 6 months of your service termination, we’ll delete your data from our servers.
The admin and agent access credentials are password protected and SSL encrypted.
Yes. We have Android & iOS Apps available in both Playstore & App Store.
There will be multiple types of access modes like browser extensions, android app, iOS app, or web login.
Yes, all existing CRMs can be integrated with no additional customisation charges.
You will get specific agent licenses free along with the plan. However, if you want additional licences, there will be additional costs. Reach out to the Sales Team for customized pricing.
Yes, the DND scrubbing facility is available in the portal.
No. The refund is available only if you cancel the subscription in the first 7 days.
SLA offered is a Service Availability of 99%.
